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Digital voice

Many clients I build websites for seem to think a website is like a press release; that once it's first iteration is complete, no further work is needed. But digital communication is becoming more adaptive to every-minute interactions, similar to how we change our voices' volume level, tone and pitch depending on where we are talking. In other words, digital forms of communication need to be adaptive, which changes the one-version-works-forever way of thinking. Particularly, more effort needs to go into watching peoples' responses to your deployment and having conversations with them. Out of this, new tweaks need to be made as you progress over time, creating space for new conversations at every turn. 
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